Privacy Policy

Privacy Policy

Last Updated: July 25, 2025

Healvia operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the "Services"). Healvia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall take precedence regarding the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described in this Privacy Policy.

What Personal Data Do We Collect or Process?

When we use the term "personal data," we refer to information that identifies you or another individual or can be directly associated with you. Personal data does not include information that is collected anonymously or anonymized in such a way that identification or attribution to your person is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from this personal data:

  • Contact Information: Including name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial Data: Including credit, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: Including username, password, security questions, configurations, and settings.

  • Transaction Information: Including items you view, add to the cart, add to the wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with Us: Including information you provide when communicating with us, such as when you send an inquiry to customer support.

  • Device Information: Including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information: Including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from You: We collect data when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

  • Automatically via the Services: We collect data from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.

  • From Our Service Providers: We collect data when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.

  • From Our Partners and Other Third Parties.

How Do We Use Your Personal Data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Provision, Personalization, and Improvement of the Services: We use your personal data to provide the Services to you. This includes, but is not limited to, fulfilling our contract with you, processing your payments, executing your orders, saving your configurations and items of interest, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, such as by recommending products based on your purchases. This may also include using your personal data to better adapt and improve the Services.

  • Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending marketing and promotional communications by email, SMS, or mail, and displaying online advertisements for products or services related to the Services or other websites, also based on items you previously purchased or placed in your cart, as well as other activities related to the Services.

  • Security and Fraud Prevention: We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access data with others.

  • Communication with You: We use your personal data to provide you with customer support and effective services, respond to your inquiries in a timely manner, and maintain our business relationship with you.

  • Legal Grounds: We use your personal data to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of or enforce our terms or policies.

How Do We Share Personal Data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, as well as vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

  • We share personal data with business and marketing partners who provide marketing services for you and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you to display targeted advertising and marketing based on your online activities across different merchants and websites.

  • When you request or otherwise consent to us sharing certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.

  • We share personal data with our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

     

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal data regarding your access to and use of the Services to provide and improve the Services for you. Data you submit to the Services will be shared with Shopify as well as third parties, who may be located in countries other than your country of residence, to provide and improve the Services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify. Under these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your personal data listed here via the link to the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction regarding its use by us or by a third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless explicitly mentioned in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below to request the deletion of this data. At the time this Privacy Policy takes effect, we have no knowledge of "sharing" or "selling" personal data of individuals under 16 years of age (as those terms are defined under applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee "perfect security." Furthermore, information you send to us may be exposed to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in certain cases, we may deny your request within the limits permitted by law.

  • Right to Access/Information: You may have the right to request access to the personal data we hold about you.

  • Right to Deletion: You may have the right to request that we delete the personal data we hold about you.

  • Right to Rectification: You may have the right to request that we correct inaccurate personal data we hold about you.

  • Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party under certain circumstances and with certain exceptions.

  • Management of Communication Settings: We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you choose to opt out, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

If your place of residence is in the United Kingdom or the European Economic Area, you may, subject to exceptions and limitations under local law, exercise the following additional rights:

  • Right to Object and Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of personal data for certain purposes.

  • Withdrawal of Consent: Where we rely on consent to process your personal data, you have the right to withdraw this consent. If you withdraw your consent, this does not affect the lawfulness of the processing based on your consent prior to its withdrawal.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. More information on how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, can be found at https://privacy.shopify.com/en.

You will not suffer any disadvantage as a result of exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized representative to make requests to exercise your rights on your behalf. Before we accept such a request from a representative, we require proof from them that you have authorized them to act on your behalf. In doing so, it may be necessary for you to confirm your identity directly to us. We will respond to your request promptly within the framework of applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to appeal our decision by contacting us at the contact details below or by lodging your complaint with the competent data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available; if you wish to access it, you may do so here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the respective competent authority of the United Kingdom, unless the data transfer is to a country that has been demonstrated to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, adjust the "Last Updated" date accordingly, and provide any notice required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at support@healviacompressionsocks.com or by mail at:

Healvia 30 N Gould St Ste R

Sheridan, WY, 82801

United States

For the purposes of applicable data protection laws, we are the data controller for your personal data.